Custom domain

By default, Jaka hosts your affiliate landing page on a Jaka domain. If you want a more professional and branded experience, you can use your own custom domain instead.

ℹ️ What Is a Custom Domain?

A custom domain is a web address that uses your own brand, for example:

  • affiliates.yourstore.com

  • partners.yourbrand.com

Instead of using a Jaka-provided URL, affiliates will access your program through your branded domain.

Why Use a Custom Domain?

Using a custom domain helps you:

  • Build trust with affiliates

  • Keep branding consistent

  • Look more professional

  • Make the affiliate page easier to recognize

This step is optional but recommended for growing brands.

Note:

Before setting up a custom domain:

  • The affiliate landing page is still hosted by Jaka

  • You are only pointing your domain to Jaka

  • Basic DNS access is needed. If you’re not familiar with DNS, your domain provider can help.

⚙️ Steps to manage

Step 1: Choose a Subdomain

Decide which subdomain you want to use, such as:

  • affiliates.yourstore.com

  • partners.yourstore.com

You cannot use the main domain (for example, yourstore.com). A subdomain is required.

⚙️ Step 2: Add Domain in Jaka

  1. Open Jaka Affiliate Marketing app > Settings > Branding

  2. In Store domain field, select Custom Domain

  3. Enter your chosen subdomain

  4. Click Save

⚙️ Step 3: Add a CNAME Record in Your Domain Settings

To activate your custom affiliate domain, you need to add a CNAME record in your domain provider’s DNS settings.

This step tells your domain to point to Jaka’s system.

  • What Is a CNAME Record? (Simple Explanation)

A CNAME record connects one domain name to another.

In this case:

  • Your custom subdomain (for example: affiliate.yourstore.com)

  • Points to Jaka’s system (jaka.app)

This allows your affiliate landing page to load correctly on your custom domain.

Note:

  • Every domain provider looks different (GoDaddy, Namecheap, Cloudflare, etc.)

  • The names of fields may vary slightly

  • CNAME Record Values

When adding a new DNS record, use the following values:

  • Record type: CNAME

  • Host / Name: affiliate (This creates affiliate.yourdomain.com)

  • Points to / Target / Value: jaka.app

  • TTL: 600 (or leave default)

👉 Do not include http:// or https://

  • Where to Add This Record

  1. Log in to your domain provider

  2. Open DNS Settings or Domain Management

  3. Click Add Record or Add DNS Record

  4. Choose CNAME

  5. Fill in the values above

  6. Save the record

Your screen may look different, and that’s okay.

✅ Example (What a Correct Setup Looks Like)

Once added, your DNS records may look like this:

Type
Host
Points to
TTL

CNAME

affiliate

jaka.app

600

This means:

  • affiliate.yourdomain.com → Jaka Affiliate Landing Page

  • Wait for DNS to Take Effect

After saving:

  • DNS updates may work in a few minutes

  • In some cases, it may take up to 24 hours

This delay is normal and outside Jaka’s control.

  • How to Check If the CNAME Is Working

You can verify your setup using a free tool:

👉 https://mxtoolbox.com/CNAMELookup.aspx

How to check:

  1. Enter your full subdomain Example: affiliate.yourdomain.com

  2. Click CNAME Lookup

  3. Check the result

✅ If the result shows jaka.app, your setup is correct ❌ If not found, wait a bit and try again later

After that, please contact the support team Jaka app (at [email protected]) or open chatbox in the app to let the technical team help you set up further and activate the custom domain.

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