What is a referral program?
A referral program allows your customers to share your store with friends. When a friend makes a purchase using a referral link or discount, both the referrer (advocate) and the friend can receive rewards.
Who can become a referrer (advocate)?
Any customer can become a referrer once they sign up through the referral widget, post-purchase block, or referral popup on your store.
What rewards can referrers receive?
Referrers can receive:
Rewards are granted after the referred friend completes a valid purchase.
What rewards do referred friends receive?
Referred friends receive a discount when they visit your store using a referral link or popup and make a purchase.
You can choose where referral elements appear:
Referral widget on your store pages
Post-purchase block on the Thank You page
When does a referral count as successful?
A referral is counted when:
A friend clicks the referral link
The friend completes a purchase
The order meets your reward conditions (if any)
When are referral rewards applied?
Rewards are applied after the referred order is successfully completed.
Can one customer refer multiple friends?
Yes. A referrer can share their referral link with as many friends as they want and earn rewards for each successful referral.
Can I customize the referral popup text and design?
Yes. You can fully customize:
Popup design and messaging
All changes can be previewed before publishing.
Yes. In the Referrals dashboard, you can see:
Revenue generated from referrals
Can I turn off the referral program at any time?
Yes. You can disable referral widgets, post-purchase blocks, or popups at any time from the Referrals settings.
Does the referral program work on mobile?
Yes. All referral widgets and popups are fully responsive and work on both desktop and mobile devices
