# Referral Program – FAQs #### What is a referral program? A referral program allows your customers to share your store with friends. When a friend makes a purchase using a referral link or discount, both the referrer (advocate) and the friend can receive rewards. *** #### Who can become a referrer (advocate)? Any customer can become a referrer once they sign up through the referral widget, post-purchase block, or referral popup on your store. *** #### What rewards can referrers receive? Referrers can receive: * Percentage discounts * Fixed amount discounts Rewards are granted after the referred friend completes a valid purchase. *** #### What rewards do referred friends receive? Referred friends receive a discount when they visit your store using a referral link or popup and make a purchase. *** #### Where does the referral widget appear? You can choose where referral elements appear: * Referral widget on your store pages * Post-purchase block on the Thank You page *** #### When does a referral count as successful? A referral is counted when: * A friend clicks the referral link * The friend completes a purchase * The order meets your reward conditions (if any) *** #### When are referral rewards applied? Rewards are applied after the referred order is successfully completed. *** #### Can one customer refer multiple friends? Yes. A referrer can share their referral link with as many friends as they want and earn rewards for each successful referral. *** #### Can I customize the referral popup text and design? Yes. You can fully customize: * Titles and descriptions * Button text * Colors and layout * Popup design and messaging All changes can be previewed before publishing. *** #### Can I track referral performance? Yes. In the **Referrals** dashboard, you can see: * Total advocates * Total referred customers * Revenue generated from referrals *** #### Can I turn off the referral program at any time? Yes. You can disable referral widgets, post-purchase blocks, or popups at any time from the **Referrals** settings. *** #### Does the referral program work on mobile? Yes. All referral widgets and popups are fully responsive and work on both desktop and mobile devices --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.jaka.app/shopify/2-referral-program/referral-program-faqs.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.