# Referral Program – FAQs

#### What is a referral program?

A referral program allows your customers to share your store with friends. When a friend makes a purchase using a referral link or discount, both the referrer (advocate) and the friend can receive rewards.

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####  Who can become a referrer (advocate)?

Any customer can become a referrer once they sign up through the referral widget, post-purchase block, or referral popup on your store.

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#### What rewards can referrers receive?

Referrers can receive:

* Percentage discounts
* Fixed amount discounts

Rewards are granted after the referred friend completes a valid purchase.

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#### What rewards do referred friends receive?

Referred friends receive a discount when they visit your store using a referral link or popup and make a purchase.

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#### Where does the referral widget appear?

You can choose where referral elements appear:

* Referral widget on your store pages
* Post-purchase block on the Thank You page

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#### When does a referral count as successful?

A referral is counted when:

* A friend clicks the referral link
* The friend completes a purchase
* The order meets your reward conditions (if any)

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#### When are referral rewards applied?

Rewards are applied after the referred order is successfully completed. 

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#### Can one customer refer multiple friends?

Yes. A referrer can share their referral link with as many friends as they want and earn rewards for each successful referral.

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#### Can I customize the referral popup text and design?

Yes. You can fully customize:

* Titles and descriptions
* Button text
* Colors and layout
* Popup design and messaging

All changes can be previewed before publishing.

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#### Can I track referral performance?

Yes. In the **Referrals** dashboard, you can see:

* Total advocates
* Total referred customers
* Revenue generated from referrals

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#### Can I turn off the referral program at any time?

Yes. You can disable referral widgets, post-purchase blocks, or popups at any time from the **Referrals** settings.

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#### Does the referral program work on mobile?

Yes. All referral widgets and popups are fully responsive and work on both desktop and mobile devices